They bury their key forms
So, now you have to make sure these forms are easy to find.
Today, families are online, so make it easy for them to find what they are looking for online. Don’t make the costly mistake of burying critical information, like event registration, deep on your website under a menu or several clicks in: will they know where to find it?
So, how easy is your website to navigate?
Ask someone who does not work at your school, to perform each of the big four:
- Register for an event;
- Request an information pack;
- Book a 1:1 personal tour; and
- Make a general enquiry.
Watch them perform each of these, let them do it themselves, and see if they can quickly complete the task. Get honest feedback and make changes to your website based on what you have discovered.
Take a look at these before and after images of a school’s home page. One asks visitors to call and makes it hard to find those ever-important links, while the new version makes it easy.
Which one are you?